Last updated: 31/08/2026
At GripGo, your satisfaction is our priority. This policy outlines the return and refund conditions applicable to your orders.
Right of Withdrawal
In accordance with the law, you have a statutory period of 14 days from the date you receive your order to exercise your right of withdrawal, without having to provide a reason. In addition, GripGo offers a money-back guarantee of up to 60 days—please refer to the conditions stated on our product pages.
Return Conditions
To be accepted, the product must be returned in its original condition, complete and, if possible, in its original packaging. Products that are worn, damaged, or incomplete cannot be refunded.
Return Procedure
To initiate a return, contact us at team.gripgo@gmail.com, stating your order number and the reason for the return. We will then provide you with the necessary instructions and the return address.
Refunds
Once the returned product has been received and inspected, we will issue the refund using the same payment method used for the original order, within a reasonable period following receipt of the returned product.
Return Shipping Costs
Unless otherwise stated when placing your order, return shipping costs are the customer’s responsibility, except when the product received is defective or does not match the order.
Defective or Incorrect Products
If you receive a defective product or an item that does not match your order, contact us immediately at team.gripgo@gmail.com. We will arrange a replacement or issue a full refund, including return shipping costs.
Contact
If you have any questions about a return or refund, please email us at team.gripgo@gmail.com